In the first video of this exclusive series, Lucy Illidge (Head of CX Operations & Strategy for EMEIA at Cision) reveals the incredible role Jiminny plays in connecting Cision's leadership team with the voice of their customers.

"Any sales rep, or any person for that matter, who can take a loss or take a failure and actually turn it into something positive is always going to learn and self-improve a lot quicker than someone that doesn't."

Missed SaaSGrowth 2022, Europe's no.1 B2B Sales, Revenue & Marketing leadership conference? Tune in to catch Tom's talk on how to develop a culture where salespeople can thrive.

In this on-demand virtual panel, Tom Lavery, Kirsty Charlton, Chris Hatfield and James Mensforthtalk about the formula that sales leaders can follow when it comes to building a world-class, high performing team.

Putting your customers at the core of everything you do is key, but tapping into the voice of the customer is no small feat. To do it effectively calls for alignment across teams, a high degree of accuracy, and to lead to real insights and outcomes.

From social selling to AI to modernising the sales process, our 2022 Sales Trends Panel Event covers it all in under 60 minutes.

In the final session of the event, you'll begin to focus more on yourself by undergoing self-analysis, looking at your own behaviour and understanding how you can better model above the line behaviour for your team.

In part two of ‘Manage’, you’ll take a closer look at below the line behaviour. Explore the different tool belts you have for facilitating self-coaching, aligning self-interest, developing competitive maturity and converting below the line behaviour.

In session two, you'll develop an understanding of how to manage above the line behaviour by looking at the philosophy of praise and how to encourage positive behaviours, how to orchestrate peer recognition, how to express appreciation and more.