Conversation intelligence for sales is the process of capturing, transcribing, and analyzing customer and prospect interactions. The goal is to boost revenue intelligence, identify patterns, and extract valuable business insights for sales leaders and their teams to up their game. Think of it as a code-breaking tool for sales calls!

Read our blog to learn more about what conversation intelligence platforms are and how they work.

Conversation intelligence tools contain critical records, conversation histories, notes, and AI-generated analysis of your working relationship with customers. Data and insights from the dashboards generate new ideas, check for and catch mistakes, influence business tactics, and are leveraged to increase satisfaction and revenue. 

The short answer? Everyone! Sales managers benefit from getting a consolidated look at their team’s work, sales reps level up their skills, and product developers evolve goods or services after learning from valuable insights. Your customers will also benefit from more specialized services that better align with their needs. Because it grows with each new interaction, our software creates a positive feedback loop for your business.

Whether you’re in sales, customer success, or on another team, conversation intelligence software can help you change your game.

Absolutely. We prioritize protecting and securing client data and maintaining active SOC 2 Type II compliance. To uphold high-security standards, we undergo yearly audits conducted by the renowned firm A-LIGN.