Arm your CS team with the voice of your customers
Lock-in loyalty, shrink churn and drive customer sales by building a customer-centric culture. Share conversation insights across your Sales, Marketing and CS teams to keep your customer’s experience engaging, consistent and seamless.
Deliver a 360° experience
See how Jiminny helps your Customer Success teams give and get so much more from your customers.
Perfect your customer profiling
Lack of insight into customer satisfaction is poor for CX, blurs customer personas and impedes effective marketing. With Jiminny, CS teams can closely monitor customer sentiment and provide Sales and Marketing with the intelligence they need to perfect their targeting and messaging.
- Deeper customer knowledge
- More effective, customer-centric messaging
- Increase retention and customer spend
Spot upsell opportunities
Upsell and cross-sell more by spotting customer sales opportunities as soon as they appear. Jiminny gives you the tools to quickly grasp your customer’s needs, so you can instantly step in and offer tailored solutions.
- Real-time insights to pinpoint opportunities
- Drive growth from existing accounts
- Respond faster to customer needs
Deliver smoother customer onboarding
CX can quickly go from good to bad if handovers from sales to CS aren’t well-executed. Jiminny makes onboarding your new customers smooth, continuous and problem-free, with seamless information sharing between teams.
- Share call summaries and snippets for speedy and efficient handovers
- Never miss a discussion detail again
- Create a frictionless onboarding journey for your customers
Integrate with the tools you love
Jiminny works in harmony with your existing tech stack to accelerate performance across your business.
Trusted by thousands of users worldwide
“We are able to see greater insights from our customer conversations and have a digital memory for all calls - which is amazing for the training and development of the team. The ability to listen into calls will allow for better consistency with our messaging.”
“Jiminny is really easy to use and does a great job of providing everything a CS might need to remember their calls! The summary feature is really useful and the metrics and insight is really helpful for self-coaching. The metrics also showed I talked too fast - it's helped me improve my clarity of communication.”
"Jiminny has been a great addition to our Customer Success organization. It helps train up new CSMs so they can listen to the types of conversations that are had around certain features, renewals, upselling etc. The support we've received from the Jiminny team has been fantastic."
Best-in-class security for all
At Jiminny, we’re serious about keeping your data safe, and our platform is built with security at its core. From virtual private cloud storage to industry-best encryption, we take every precaution to safeguard your conversations and insights.
Voted #1 in Conversation Intelligence on G2
Talk to one of our sales team
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