“We are able to see greater insights from our customer conversations and have a digital memory for all calls - which is amazing for the training and development of the team. The ability to listen into calls will allow for better consistency with our messaging.”
“Jiminny is really easy to use and does a great job of providing everything a CS might need to remember their calls! The summary feature is really useful and the metrics and insight is really helpful for self-coaching. The metrics also showed I talked too fast - it's helped me improve my clarity of communication.”
"Jiminny has been a great addition to our Customer Success organization. It helps train up new CSMs so they can listen to the types of conversations that are had around certain features, renewals, upselling etc. The support we've received from the Jiminny team has been fantastic."
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