How Cylentium use Jiminny for retaining focus and listening to the voice of the customer
About
Cylentium is the first-of-its-kind technology in the market that creates a secure shield around WiFi, cable and cellular networks, minimising the security risk for various organisations.
Increased customer focus
Quicker and more accurate data capturing
Why Cylentium loves Jiminny
"We find the transcriptions are amazingly accurate, and it allows us to spend less time trying to write and record notes, and focus more and listen to the customer."
Watch the interview below
The Challenge
Cylentium needed a conversation intelligence tool to capture and accurately transcribe the huge amount of technical data received via their customer calls, to alleviate the need for notetaking and help them stay focused on the conversation.
The Outcome
Conversation capturing and sharing are now effortless thanks to Jiminny, and Cylentium today has a centralised source of truth for all their customer interactions. Jiminny has also enabled the team at Cylentium to impress their clients by focusing on key conversations, topics and trends, instead of mundane admin tasks.