How Contractbook uses Jiminny for optimised training and culture development
Contractbook is a document signature company that focuses on supporting the future of contracts.
“We believe in a future that is automated and data-driven, which is why we have chosen to work in a machine-friendly and streamlined data format. Our ambition is to future-proof your business by making it easy for you to take advantage of modern technologies such as AI and machine-learning.”
The challenge
Contractbook needed a conversation intelligence tool to not only record customer conversations, but to also turn data and analytics into actionable insights that made measuring and developing call performance easy.
“Feedback culture and asking for criticism in a constructive way is really strong within the team now.”
Jiminny now plays an essential role in Contractbook’s internal training and onboarding, and equips their Sales, CS and Product teams with the voice of the customer - leading to increased collaboration and improved customer retention.
