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Cision
  • Videos
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    Customer Success
    Conversation Intelligence
4 mins

Jiminny x Cision's Voice of Customer Program: The Pilot

In the first video of this exclusive series, Lucy Illidge (Head of CX Operations & Strategy for EMEIA at Cision) reveals the incredible role Jiminny plays in connecting Cision's leadership team with the voice of their customers.
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  • Blog
  • Tech/Tools
    Conversation Intelligence
    Sales
    Customer Experience

New Year, New Who? 3 Key Sales Trends For 2023

Hard as it might be to believe (seriously, where has the time gone?), we’re wrapping up 2022 and it’s time to look towards 2023.
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  • Blog
  • Sales
    Customer Experience
    Tips and Tricks
7 mins

Stats From Recent B2B Sales Research You Need to Know

It’s an amazing time to be in sales. The volume and quality of survey data by research firms, consultants and sales technology providers have never been better. That volume also comes with a vexing challenge: staying on top of it all.
Here’s How Leaders Can Foster Adaptability in Their Sales Team
  • Blog
  • Sales
    Customer Experience
    Tips and Tricks
3 mins

Tried and True Ways Leaders Can Foster Adaptability in Teams

According to McKinsey, customers want to be served in this manner and sellers want flexibility in how they work. A remote-first, hybrid work environment accomplishes just this.
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  • Blog
  • Customer Experience
    Tech/Tools
    Conversation Intelligence
6 mins

Voice of the Customer: 7 Ways Tech Companies are using Conversation Intelligence Across Product Management and Customer Experience

Conversation intelligence (CI) is a proven game-changer for sales.
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  • Blog
  • Sales
    Customer Experience
5 mins

The True Impact Rep Ramp Times Have on Business Growth

Organisations with strong employee onboarding practices enjoy 82% greater employee retention and 70% better productivity.
Calendar
  • Blog
  • Conversation Intelligence
    Customer Experience
3 mins

Conversation Intelligence and Buyer Centricity - a Winning Combination (Month in Review)

This month at Jiminny we’ve been talking about buyer centricity and conversation intelligence. We found that both lead to greater performance, an optimised customer experience and higher win rates.
Dart in the bullseye of a dartboard
  • Blog
  • Customer Experience
    Sales
5 mins

Increase Win Rates by 7% with Buyer Centricity

There’s a lot of talk around buyer centricity, and for good reason: there’s a strong link between high-performance sales organisations and customer centricity, and these businesses typically see 6.8% higher win rates.
Neon sign
  • Blog
  • Customer Success
    Customer Experience
    Sales
6 mins

Create Harmony between Sales and CS to Reduce Customer Churn by 10-15%

Buyer-centricity and personalization are a top trend this year. This means providing buyers with the personalized experience they've grown to expect.
2021
  • Blog
  • Customer Success
    Customer Experience
    Sales
3 mins

2021 Wrapped Up: Jiminny Highlights and Top Sales Trends for 2022

We’re nearly there - another year is coming to a close!

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