Customer Experience

Jiminny Call Recording x Cision's Voice of Customer Program: The Rollout

After piloting Jiminny for five weeks in Cision’s ‘Voice of Customer’ program, Lucy Illidge, Head of CX Operations & Strategy for EMEIA at Cision, reveals how Jiminny helped the team elevate the customer voice for critical business decisions.

Jiminny Call Recording x Cision's Voice of Customer Program: The Pilot

In the first video of this exclusive series, Lucy Illidge (Head of CX Operations & Strategy for EMEIA at Cision) reveals the incredible role Jiminny plays in connecting Cision's leadership team with the voice of their customers.

New Year, New Who? 3 Key Sales Trends For 2023

Hard as it might be to believe (seriously, where has the time gone?), we’re wrapping up 2022 and it’s time to look towards 2023.

7 mins

Stats From Recent B2B Sales Research You Need to Know

It’s an amazing time to be in sales. The volume and quality of survey data by research firms, consultants and sales technology providers have never been better. That volume also comes with a vexing challenge: staying on top of it all.

Here’s How Leaders Can Foster Adaptability in Their Sales Team

3 mins

Tried and True Ways Leaders Can Foster Adaptability in Teams

According to McKinsey, customers want to be served in this manner and sellers want flexibility in how they work. A remote-first, hybrid work environment accomplishes just this.