In the first video of this exclusive series, Lucy Illidge (Head of CX Operations & Strategy for EMEIA at Cision) reveals the incredible role Jiminny plays in connecting Cision's leadership team with the voice of their customers.
Buyer-centricity and personalization are a top trend this year. This means providing buyers with the personalized experience they've grown to expect.
We’re nearly there - another year is coming to a close!
Customer conversations are a treasure trove of information and insights.