After piloting Jiminny for five weeks in Cision’s ‘Voice of Customer’ program, Lucy Illidge, Head of CX Operations & Strategy for EMEIA at Cision, reveals how Jiminny helped the team elevate the customer voice for critical business decisions.

In the first video of this exclusive series, Lucy Illidge (Head of CX Operations & Strategy for EMEIA at Cision) reveals the incredible role Jiminny plays in connecting Cision's leadership team with the voice of their customers.